ZOIPER Support
Welcome to the Zoiper IAX and SIP softphone Support page! Here you can find relevant information, useful downloads and answers you might be looking for. Whether you are ITSP or telco, or just need to boost your business with a reliable and cost-effective solution that could easily and seamlessly integrate with your existing infrastructure, Zoiper is the right choice. Browse further to find out more.
| | Documentation downloads: |
| download
in .pdf |
| download
in .zip |
| Zoiper Free manual |
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| Zoiper Biz manual |
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To help you best find the answer to your questions, that section is divided into several subsections.
Click on one of the subsections:
| 1. General info |
 System specifications
• Processor: minimum Pentium II 300
• Memory: minimum 128 MB RAM
• Operating systems: Windows® 2000, XP and later; Mac OS; Linux
• Sound card: 16 bit sound card (SoundBlaster or equivalent
• Internet connection: wired or wireless broadband |
Third party fees. VoIP providers
Having Idefisk/Zoiper softphone is not enough to make a call. You will need to connect Idefisk/Zoiper to a VoIP PBX, or at least you will need to have an account at one of the many Voice Service Providers around the world.
Voipcharges.com offers rich voip providers list. |
Supported protocols
IAX / IAX2
SIP:
RFC 3261, RFC 2045, RFC 2046, RFC 2181, RFC 2617, RFC 2782, RFC 2915, RFC 3263, RFC 3265, RFC 3515, RFC 4028, RFC 4566
RTP:
RFC 3550
TLS:
RFC 2246, RFC 4346
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Supported codecs
GSM
G711 (alaw and ulaw)
Speex
iLBC
G.729 (for the BIZ versions with g.729 only)
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| 2. BIZ |
Reset Zoiper Biz certificates
You can reset your Zoiper Biz certificate(s) yourself. This is useful if you wish to use Zoiper on a different PC. You can reset certificates up to three times.
IMPORTANT:
If you wish to use your Zoiper Biz on a different computer, do not uninstall the application before resetting your certificate. If you do uninstall it without resetting your certificate, you must install it again, reset your certificate and then install it on a new computer. In order to reset your Zoiper Biz certificate, do the following:
1. Open Zoiper, right-click on it and choose About.
2. Click on the Reset certificate button.
3. Fill in your correct username and password and click on Reset.
4. Zoiper will notify if your certificate was successfully reset. |
Lost username and password
Just contact us and we will send you an e-mail with your new username and password. Once changed the credentials become applicable for all your certificates. |
Upgrading to new version of Idefisk/Zoiper Biz
Idefisk/Zoiper BIZ will inform you as soon as there is a new release.
You will receive an e-mail with the link where you can download the newest version.
If you see the popup and you did not receive the automatic e-mail there are several possibilities:
• you have changed your e-mail address or your e-mail address is not valid
• you are a customer on contract
• you have activated a spam filter that blocks our e-mails to you
Contact us and if the problem is on our side – we will fix it. |
Licensing. What could go wrong
The BIZ license is per seat, not per user. You can only use one BIZ license on one PC.
If you would like to use your Idefisk/Zoiper on your PC at work as well as on your home PC you would have to buy 2 BIZ licenses.
In case of system failure/crash your BIZ license will become inactive. Please contact us and we will reactivate it.
If you change your PCs quite often you would have to buy enough licenses to cover all your PCs.
Per-seat licensing allows you and all the people who use the same PC to use a single BIZ license. That way there is no need for a license for each user of that PC.
Store your password and username securely.
You would have to use them for the upgrades you would receive.
IMPORTANT:
Also note that there is no separate license for g729 codec only. Customers who wish to take advantage of the g729 codec must purchase a copy of Zoiper 2.0 Biz with g729.
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| 3. Customization |
Description
If you would like to have your own personalized softphone - Idefisk/Zoiper Customization packages are for you.
You can choose from simple to complete customization and custom development.
Send us an e-mail with detailed description of your requirements. It will allow us to send you the offer that best suits your needs.
Idefisk/Zoiper Customization packages are complete packages of both versions, BIZ and Free, customized according to your requirements.
With the Idefisk/Zoiper Standard Customization package you get to change to your choice the:
• colors
• language
• logo
• slogan
• complete interface
• functionality
You can, of course, decide to make more profound changes. The Complete Customization Idefisk/Zoiper package is for you:
• remote user authentication
• disable, remove, add:
• menus
• buttons
• lines
• many more possibilities
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Distribution of customized Idefisk/Zoiper
You can use and distribute the customized Idefisk/Zoiper FREE unlimitedly as long as you do not resell it.
For Idefisk/Zoiper BIZ – there is per/seat fee applicable, unless your specific case requires unlimited BIZ license.
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Upgrading the customized version
You don't have to pay for new customization again. Once you have become an OEM customer you could upgrade to a newer version by just paying the upgrade fee. That way you also have the freedom to choose which version you would like to upgrade to.
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